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PRODUCT DESIGN
SYSTEMS DESIGN
VISUAL EXPLORATION
USER RESEACH
Paperwork sucks.
Designers can make it better
I asked a group of test users to thoroughly read through a 15-page Medical Consent form from the National Children’s Medical Center
paperwork now
Time
Average time to completely read through document.
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Description text goes here
pain points
Average number of noted areas of concern or confusion noted during the read through.
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Description text goes here
initial attitude
Most common initial reactions, prior to completeing the task.
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Description text goes here
Our users point out the problems…
… AND it informs the redesign
new and improved
Time
Average time to completely read through document. Reduced by 10minutes.
Average number of noted areas of concern or confusion noted during the read through. Reduced by 80%
pain points
initial attitude
Most common initial reactions, prior to completing the task. Improved.
