JUST SIGN HERE
FIGMA
UX/UI
SYSTEMS DESIGN
Thesis research on paperwork design - as a systemic issue
Designing a LISI tool for users
Just Sign Here: Adjusting the systems within which a user experiences paperwork, optimizing it to streamline the experience and minimize question barriers. From my Pratt Institute MFA thesis research.
Case study: IRS Website - What improvements can we make to the UX/UI to improve the user journey?
LOGISTICAL INFORMATION SYSTEMS AND INTERACTIONS
(LISI)
A term I developed, describing the creation, interpretation, and processing of important bureaucratic or administrative information at both the point of interaction and the system within which it is developed.
Basically:
Paperwork and the system it exists within.
Using the IRS Website as a case study, I explored options to improve the users experience with paperwork and logistical interactions within the system in which a user receives and completes a task.
The IRS provides free services to file taxes. It serves the bottom 70% of American Earners.
Yet only 4% of eligible users actually use their services.
SOLUTION 1:
INTERNAL FILTERING SYSTEM
Do the research
Responses sourced from Instagram polls and in-person interviews
The IRS provides free services to file taxes. It serves the bottom 70% of American Earners.
Yet only 4% of eligible users actually use their services.
SOLUTION 2:
INTERNAL SEARCH ENGINE AI PLUG IN
ToolTip Plug In
ToolTip Plug In
What should we know about this product? How is it made, how much does it cost, what color and size is it? Better descriptions result in more sales.
Make it stand out.
